Return Policy

Unhappy with your purchase

You may return an unworn item for refund or replacement within 30 days of the shipment date. Shipping charges are non-refundable. You are responsible for shipping on the exchanged item.  We strive to keep our prices low so unfortunately we cannot help you with the shipping charges we don't make any money on shipping and we have to pay re-stocking fees on alot of returns.  Please do not tape the original boxes if you do we will have to charge you a 5.00 rebox fee.  This fee is charged to us by the companies if people put labels directly on the shoe box.  All returns must be in original box and resaleable. When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement less shipping charges.  Return merchandise to:[The Shoe Factory  792 Cranes Hollow Rd  Amsterdam  NY  12010] If you have any questions regarding your order, please feel free to contact us at:[Shoefac@aol.com] or 518 842-4888 Joanne Kowalczyk.

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